Organik serves several types of customers: retail, re-sellers, HORECA (Hotel, Resort/Restaurant, Caterers). Retail customers can purchase Organik’s products at the Organik Shop in Thao Dien, HCMC or they can order the same products online at Re-sellers and HORECA customers in can also use these avenues for ordering but normally they place their orders by fax or email directly with Dalat. Most customers receive delivery of their orders from Organik’s motorbike delivery teams. A few make special arrangements for these products.