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Do customers pay shipping costs?

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Price of products on our website excluded shipping cost.

1. Here are some shipping cost to somewhere we can delivers:

                 a. HCMC customers do not pay for shipping costs.

                 b. Hanoi customers pay VND17,000/ kg for transport fee to Hanoi.

                 c. Danang customers pay VND 7,000/ kg for transport fee to Danang.

                 d. Another place: Phan Thiet, Nha Trang, Vung Tau... Please contact us at email orders@organikvn.com or phone number  063 3998 558.

2. Delivery fee to customers are:

                 a. HCMC customers pay VND 20,000/ time for delivery service.

                 b. Hanoi customers pay VND 20,000/ time.

                 c. Danang customers pay VND 50,000/ box to Danang and VND 80,000/ box to Hoi an.

                 d. Phan Thiet, Nha Trang, Vung Tau and another place... Please contact us at email orders@organikvn.com or phone number  063 3998 558

All kind of fee will shows on packing list of us.

What if there's a problem with my order.

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If you have a question or complaint please contact us by email or by phone.

Here are our staff's phone numbers and email addresses:

       Mrs Uyen -                    Phone 063 354-9008    Email orders@organikvn.com

       Mr Cali (Hung Thien) -    Phone 063 350-0995    Email thien.nvh@organikvn.com

       Mrs Arlene Fast -          Phone 090 273-3841    Email arlene@organikvn.com

When should I order?

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All orders are received and packed in Dalat. They are shipped in the evening from Dalat to HCMC. 

1. HCMC customers should place their orders before 2:00 PM they day before they expect delivery.

2. Hanoi deliveries are made on Monday and Thursday. Therefore, Hanoi customers should place their orders before 2:00 PM on Sunday and Wednesday.

Can I order by phone?

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Yes you can order by phone. The phone number for orders is 063 354-9008. Please be sure and tell us all the information we need to get your order to you at the correct time and place.

Is there a minimum order size?

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Yes, we ask all customers to order a  minimum of VND75,000 of product. This amount does  not include shipping and delivery charges.